Support Center

We're here to help you get the most out of AI Email Reply Generator

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📧 Average Response Time

Email: Within 24 hours

Priority Support: Within 4 hours (Premium users)

How Can We Help You?

📧

Email Support

Get help via email for technical issues, questions, and feedback.

Send Email
📚

Documentation

Find detailed guides, tutorials, and troubleshooting steps.

View Docs
💬

Community

Connect with other users and share tips and best practices.

Join Community

Contact Methods

📧 Primary Email Support

Email: [email protected]

For all technical support, billing questions, and general inquiries.

Response Time: Within 24 hours

🚨 Priority Support (Premium Users)

Email: [email protected]

For premium users requiring faster response times.

Response Time: Within 4 hours

💼 Business Inquiries

Email: [email protected]

For partnerships, bulk licensing, and enterprise solutions.

Response Time: Within 48 hours

Frequently Asked Questions

How do I install the AI Email Reply Generator?

Visit the Google Workspace Marketplace, search for "AI Email Reply Generator," and click "Install." Follow the setup wizard to grant necessary permissions.

Is my email data secure?

Yes! All data is processed within Google's secure infrastructure with end-to-end encryption. We never store your email content on external servers.

What Gmail permissions are required?

We need permission to read emails (for context), send emails (for replies), and make external API calls (for AI processing).

How accurate are the AI-generated replies?

Our AI uses Google's advanced Gemini model for high accuracy. However, we always recommend reviewing and editing generated content before sending.

Can I customize the reply tone?

Yes! You can choose from Professional, Casual, and Formal tones. Premium users can create custom tones.

Is there a free trial available?

Yes! We offer a free plan with 50 AI replies per month. No credit card required.

Technical Support Information

🔧 Bug Reports

Email: [email protected]

Please include: Gmail version, browser, error description, and screenshots if possible.

💡 Feature Requests

Email: [email protected]

We love hearing ideas for improving the add-on!

Support Hours

🕐 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday - Sunday: Limited support (emergency issues only)

Response Times: Within 24 hours (business days)